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Service Calls

In 2008, the Board of Directors approved applying rates to Iowa Lakes Regional Water's operational services.

Billable Service Calls
$45.00 + Mileage (current IRS Rate)
  • Turning water on/off for plumbing or remodeling projects
  • Raising a curb stop
  • Meter pit relocations, extensions, or repairs
  • Identification of a customer's leaks to private lines, including their service line
  • Remote post repair or replacement

 

Seasonal Disconnection Program
Winter Disconnect & Spring Reconnect Appointments
$40.00
*Monthly minimums still apply
during seasonal disconnection*

Many customers enjoy “Peace of Mind” knowing their water meter is in storage and no unauthorized or unaccountable water loss will occur during the time the meter is pulled. The monthly minimum payment is due during the “Winter Disconnect” period.

The fee includes the service call for both the disconnection and reconnection.

Customers must notify ILRW at least 24-hours in advance of when they would like their disconnection or reconnection to take place AND to schedule on a specified day of the week according to their service location in order to avoid an additional charge of $35.00.

A schedule of the specified day of the week for winter disconnect and spring reconnect appointments is displayed below for your reference. We appreciate your cooperation on this policy, however, ILRW realizes that circumstances arise and customer's need to schedule appointments outside of business hours or an alternative day. Winter disconnect and spring reconnect appointments can be made outside of business hours or for alternative days, however, the $75.00 charge will apply instead of the standard $40.00 fee.

Service Call Area

Click on map to open a larger view of it.

 

BUENA VISTA/CLAY
SERVICE AREA

Monday & Tuesday
North of Hwy 10
Includes Lost Island &
Silver Lake

Wednesday & Thursday
South of Hwy 10

 

 

 

 

LAKES
SERVICE AREA

Monday (Blue Area)
Loon Lake
Marble Place
Auditor’s Plat
Two Lake Lots
Crandall’s Beach
Leisure Beach
Shorewood Acres
McClelland’s Beach
Shore Acres

Tuesday (Yellow Area)
Anglers Bay
Martha Yarns
Harlan Beach
Sandbar Beach
Jones Pasture

Wednesday (Orange Area)
Center Lake
Center Lake South
Chalstrom Beach
Loch Knolls
Lutheran Lakeside Camp
Tusculum Beach
Francis Sites

Thursday (Pink Area)
Bridges Bay
Kelly’s Beach
Okoboji Woods
Twin Hills
Moore Lake
Camp Foster
Royal Oaks
Acorn Ridge
East Oaks Estate
Arthur Heights
East Okoboji Beach
Strube’s Addition
Frahm’s Addition
Village Park
Pollards Subdivision
Lakeside Terrace

It’s the customer’s responsibility to drain waterlines and winterize the dwelling.

***Please note that ONLY ILRW personnel are allowed into the meter pits to turn water on or off.***

 


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