ilrw
Home



 

 

 

Service Calls

In 2008, the Board of Directors approved applying rates to Iowa Lakes Regional Water's operational services.

Billable Service Calls
$45.00 + Mileage (current IRS Rate)
  • Turning water on/off for plumbing or remodeling projects
  • Raising a curb stop
  • Meter pit relocations, extensions, or repairs
  • Identification of a customer's leaks to private lines, including their service line
  • Remote post repair or replacement

 

Seasonal Disconnection Program
Winter Disconnect & Spring Reconnect Appointments
$40.00
*Monthly minimums still apply
during seasonal disconnection*

Many customers enjoy “Peace of Mind” knowing their water meter is in storage and no unauthorized or unaccountable water loss will occur during the time the meter is pulled. The monthly minimum payment is due during the “Winter Disconnect” period.

The fee includes the service call for both the disconnection and reconnection.

Customers must notify ILRW at least 24-hours in advance of when they would like their disconnection or reconnection to take place AND to schedule on a specified day of the week according to their service location in order to avoid an additional charge of $35.00.

We appreciate your cooperation on this policy, however, ILRW realizes that circumstances arise and customer's need to schedule appointments outside of business hours. Winter disconnect and spring reconnect appointments can be made outside of business hours, however, the $75.00 charge will apply instead of the standard $40.00 fee.

It’s the customer’s responsibility to drain waterlines and winterize the dwelling.

***Please note that ONLY ILRW personnel are allowed into the meter pits to turn water on or off.***

 


HOME | ILRW HISTORY | STAFF | LINKS | MAKE A PAYMENT | SERVICE CALLS | ACCOUNT CHANGES | LEAK REWARDS | CONTACT US FREQUENTLY ASKED QUESTIONS | GENERAL BROCHURE | WATER PROJECTS | WASTEWATER PROJECTS | CONSTRUCTION PROCESS SERVICE AREA MAP | WHY SIGN-UP? | SIGN-UP FORM | SIGN-UP PROCESS | NEWS | WATER QUALITY REPORTS | WATER OUTAGES
JOB OPENINGS | EMPLOYMENT APPLICATION | EMPLOYEE BENEFITS