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Clarification of Disconnection Policy

 

MEMBER NEWSLETTERS

2016 Annual Meeting - Mid-Year Newsletter

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Clarification of Disconnection Policy
Stricter Enforcement of Policy to Begin February 1st

To ensure the most efficient use of ILRW personnel, ILRW will begin to firmly enforce the reconnection fee policy. Customers that are disconnected due to non-payment will be charged the $75.00 reconnection fee when ILRW personnel are dispatched to perform the disconnection of service. Therefore, once the service employee is in route to perform the disconnection, the fee will be applied to the account.

Previously, the $75.00 reconnection fee was applied after the disconnection of service had been performed.

Firm enforcement of the $75.00 reconnection fee being applied to the account at the time ILRW is dispatched to perform disconnection of service will begin February 1, 2016.

ILRW mails disconnection notices to members after the account is more than 30 days delinquent to notify them that payment must be received in our office before the disconnection date to avoid disconnection. A courtesy phone call is also performed the day before disconnection is to occur. Payment can be made online utilizing ePay or left in the drop box located in the front entry of our office.

If no payment has been received in our office by 8 a.m. on the day of disconnection, ILRW personnel are sent out to disconnect the water service.

Prompt payment will be necessary beginning February 1, 2016 to avoid disconnection.

 

 

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