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Make A Payment

Iowa Lakes Regional Water wants to make your monthly bill payment process as convenient as possible for you as a member.

Methods of payment include:

 

Mail


Address payment envelope to:

Iowa Lakes Regional Water
P.O. Box 555
Spencer, IA 51301.

No late fee will apply if the envelope is postmarked on or before your due date.

 

Automatic Withdrawal


ILRW offers a program that allows customer's to automatically have their monthly water bill taken out of their banking account of choice.

Customers can sign-up for this service through ILRW's online billing interface, ePay. More information on ePay is available below.

You can also fill out the PDF form below and submit the form along with a voided check to Kristy Wiederholt at ILRW by email: kristy.wiederholt@ilrw.org, mail: ILRW, PO Box 555, Spencer, IA 51301, fax: 712-262-8241, or drop these items off at the office.

Auto Bank Payment Sign Up Form (PDF)

 

Stop by ILRW's Office or Place Payment in Drop Box


Stop into ILRW's office to make your payment. Office hours are Monday through Friday, 8 a.m. to 4 p.m.  We are located at 1301 38th Avenue West, Spencer, Iowa (in the Industrial Park). Directions to our office are shown on the Contact Us page.

After office hours, ILRW has a designated payment drop box in the front entry for your convenience. Payments left overnight are retrieved by ILRW staff at 8 a.m. in the morning and will be stamped with the previous day's date.

 

ePay  

With ePay, ILRW's online bill pay, Customers can:

  • View their bill(s) and account history
  • Pay their bill(s) 24/7 and see the activity immediately reflected on their account(s)
  • Sign-up for automatic debit (ACH)
    Existing customers utilizing automatic debit DO NOT need to sign-up again - the existing setup will carryover to ePay. You can setup ePay if you want to view your bill and see that the payment posted. No fees apply when using this method of payment.

With the ePay system, each ILRW account will have a pin number assigned to it that will be printed on the monthly bill, regardless of whether the customer is signed up and using ePay or not. The pin number on the monthly paper bill is necessary to setup an ePay account and can be found ONLY on the monthly paper utility bill mailed out. ILRW representatives do not have access to an account's pin number and, therefore, cannot give a customer their pin number, nor can a customer find their pin number in the ePay system.

 

ePay Instructions

First-Time Users

1. Go to https://epay.4gov.com/ilrw

2. Click on the REGISTER button.

3. Enter in your information to create your ePay account. You will need:

  • E-mail address
  • Full Name
  • Password
  • Challenge Question & Answer
  • ILRW Account Number(s)
  • Pin # (available on your printed, paper monthly bill only after February 1, 2014)

4. Once you are logged in, you can view your bill and pay your bill(s). If you have questions, use the help (?) buttons or contact ILRW at 712-262-8847 and ask to speak with someone in Accounts Receivables for help with ePay.

Registered Users

1. Go to https://epay.4gov.com/ilrw

2. Enter your e-mail address and password.

3. Click on Log In.

4. View and pay your bill(s)

 

ePay

 

For pdf /printable version of these instructions, click here.

 


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