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Frequently Asked Questions

How much does it cost to sign-up?

What is included in the sign-up cost?

Will the cost to sign-up always be the same amount?

If I pay the sign-up fee now, can I have the water installed at a later date?

When will my water line be installed?

Can I pay my bill with a credit card? Over the phone? Online?

 

Sign-Up Cost

If the service address is located in our service area in Iowa or the southern portion of Minnesota, the cost to sign-up is currently $450.

The $450 includes $150 for activation and the remaining $300 goes towards the connection.

ILRW installs a meter and the service line to the home or pit, then the customer is responsible for having a plumber come and make the final connection.

The sign-up cost is reviewed by the Board of Directors annually and adjusted only if deemed necessary.

 

Installation Date

If a customer signs up for rural water and pays the full amount at that time, ILRW will move forward with installing the service line.

Your installation date will be determined by a number of factors, including the number of people that need to be installed that year, weather, easements, permit acquisition, equipment, supplies, etc.

The construction manager may be able to give you a tentative date, please note the date given is subject to change depending on the above mentioned circumstances.

 

 

Paying Your Monthly Bill With A Credit Card, Debit Card, or Electronic Check

As part of our commitment to provide members with efficient and convenient service Iowa Lakes Regional Water has partnered with XPRESS Bill Pay to offer payment of monthly utility bills over the Internet at https://xpressbillpay.com/#/?org=ilrw10775.

Customers will have to register and will need the following information to setup their XPRESS Bill Pay account:

  • E-mail address
  • Secure Password

Customers can utilize XPRESS Bill Pay to pay with credit, debit, ACH, pay by phone or electronic check. The pay by phone option is available by calling 888-305-3327 to access the automated IVR (Interactive Voice Response System). If you prefer to speak to a live operator, you may call 800-720-6847.

ILRW does now accept payments over the phone at (712) 262-8847.

Customers utilizing XPRESS Bill Pay will see the added benefits of now being able to view their current balance due and the history of their usage and payments, receive email and text message notifications, utilize the easy-to-use app, as well as the ability to sign-up for ACH (automatic monthly bank withdrawal).

XPRESS Bill Pay, the service provider, does charge a convenience fee for payment processing when using credit, debit, or electronic check. The fee for electronic check processing is $1.49 and for credit or debit cards it is $3.50. Customers that pay by ACH do NOT have any fees that apply for the processing.

For instructions on how to use this option, visit ILRW's Make A Payment webpage.

 


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