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Construction Process for Water Installation

After a customer has paid the sign-up fee and turned in the sign-up form to ILRW, the customer is placed on the construction list.

1. Customer will receive a Water User's Agreement and Service Line Easement to sign and return to ILRW before construction can begin. A Mainline Easement will be sent, as well, if the mainline needs to be extended to serve your location.

2. ILRW will contact you to schedule a preliminary routing appointment. At this appointment, an ILRW representative will meet with you to find out where all of your underground utility lines are located and determine the best location to install the service line and meter.

3. The customer and ILRW representative will sign and date the preliminary routing drawing and a copy will be given to the customer.

4. When ILRW is getting ready to install the service line, ILRW will notify you that construction will begin in the near future. Typically, you will receive a call two to five days in advance.

5. ILRW will call in locates to Iowa One Call or Gopher State One Call so all of a customer's utility providers will be notified and can place flags where their utility lines are located. (A 48-hour notification is required to the state one call agencies before digging may begin)

6. ILRW will install the service line and meter.

7. The new member can contact their plumber to make the final connection between the home's plumbing and the meter.

8. Start enjoying your new, safe and dependable source of water!

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