Sign-Up Cost

If the service address is located within our existing service of northwest Iowa or the southern portion of Jackson County, Minnesota, the sign-up cost is determined by the location of the nearest mainline, and the service needs. New sign-ups will pay the installation cost for construction. A customer may pay a portion of the installation costs only when a funding package is available. Please contact ILRW project development representatives to further discuss your location of interest, cost preperations, and the installation schedule.

The sign-up cost includes $150 for activation and the remaining goes towards the installation fee for a portion of the installation cost. To initiate the sign-up process, ILRW will accept $650 with a completed sign-up form. The $650 is the $150 activation fee with the $500 partial cost of the installation fee. The remaining balance of the installation cost is due prior to being placed on the schedule.

ILRW installs a meter and a portion of the service line from the mainline to the meter pit or curbstop, then the customer is responsible for the final connection to the dwelling, and hire a plumber to make the final connection inside the building.

The sign-up cost is reviewed by the Board of Directors annually and adjusted only if deemed necessary.

Installation Date

If a customer signs up for rural water and once the full amount ais paid, ILRW will move forward with installing the mainline if required and the service line once all the paperwork is complete, including permits, agreements, and easements.

Your installation date will be determined by a number of factors, including the number of people that need to be installed that year, weather, easements, permit acquisition, equipment, material supplies available, etc.

The superintendent may be able to give you a tentative date, please note the date given is subject to change depending on the above mentioned circumstances.

Paying Your Monthly Bill With A Credit Card, Debit Card, or Electronic Check

As part of our commitment to provide members with efficient and convenient service Iowa Lakes Regional Water has partnered with XPRESS Bill Pay to offer payment of monthly utility bills over the Internet at https://xpressbillpay.com/#/?org=ilrw10775.

Customers will have to register and will need the following information to setup their XPRESS Bill Pay account:

• E-mail address
• Secure Password

Customers can utilize XPRESS Bill Pay to pay with credit, debit, ACH, pay by phone or electronic check. The pay by phone option is available by calling 888-305-3327 to access the automated IVR (Interactive Voice Response System). If you prefer to speak to a live operator, you may call 800-720-6847.

ILRW does now accept payments over the phone at (712) 262-8847.

Customers utilizing XPRESS Bill Pay will see the added benefits of now being able to view their current balance due and the history of their usage and payments, receive email and text message notifications, utilize the easy-to-use app, as well as the ability to sign-up for ACH (automatic monthly bank withdrawal).

XPRESS Bill Pay, the service provider, does charge a convenience fee for payment processing when using credit, debit, or electronic check. The fee for electronic check processing is $1.49 and for credit or debit cards the charge is $3.50. Customers who pay by ACH through ILRW directly do NOT have any convenience fees that apply for the processing.

For instructions on how to use this option, visit ILRW's Make A Payment webpage.

Monthly Minimum

All customers are required to pay a monthly minimum. Iowa Lakes Regional Water obtained loan and grant funding when building the original system and all the expansions necessary to provide you water. At Iowa Lakes Regional Water, the water rates are structured to repay federal loans, known as debt service. Please acknowledge, the monthly minimum represents only debt service requirements that are owed to the lenders to submit payments on the funding that built the infrastructure.

Water Service Line Protection Plan

Click the following link to learn more about ILRW's Water Service Line Protection Plan (WSLPP)

ILRW WSLPP Flyer